VENTIT® is a confidential, self-referral helpline and Ombudsman program that connects you and your staff with conflict management professionals at OvalOptions. It’s main goal is to turn potentially destructive pressure into constructive power. To do this, VENTIT offers several avenues for clients:
- A release valve for tensions and pressure that may exist in your company. A staff member can call VENTIT and…well, vent. Get things off their chest. When people feel frustrated or unhappy they tend to hold on to feelings of resentment. These build up (like a pressure cooker (or volcano) and can slowly erode productivity, affect attitude toward your company, or suddenly erupt with damaging consequences. Through VENTIT, your staff can get things off their chest and safely talk about what is bothering them. Users remain anonymous unless they authorize otherwise.
- If this isn’t enough and users want/need something more, VENTIT can offer guidance, and recommendations on possible next steps. For example, VENTIT can provide tips on how to broach an uncomfortable subject with her/his supervisor, or how to handle a delicate situation with a co-worker.
- Sometimes more is needed beyond venting, tips, and guidance. VENTIT is also a portal to more robust and interactive conflict management services. Mediation, facilitation, training, and coaching have helped many people and companies recognize, address, and overcome internal challenges. VENTIT connects those services to its clients at a discounted rate.
- VENTIT helps with issues pertaining to users’ families as well. Examples include, disagreements with spouse, disputes with neighbors, and uncertainty in addressing care for elderly family members.
In offering these services, VENTIT:
- Is an external resource a company offers its associates. It includes an external ombudsman function
- Becomes a company’s first warning system when tensions build
- Provides services to remedy these tensions
- Offers discounts on those services
- Can transform an eruption into progress
- Contact (VENTIT@OvalOptions.com)
- Describe the situation
- We will put you in touch with appropriate specialist to discuss the situation and possible next steps:
- Tips and guidance; discuss what can be done immediately
- May suggest reaching out to supervisor on behalf of “anonymous”
- Further action (mediation, facilitation, referral to other services) may be recommended
- Produce status and feedback reports as requested
- Timely assistance with subtle yet important aspects of internal dynamics
- A confidential gauge of your company’s internal temperature and barometer
- Discount on standard OvalOptions services (e.g. mediation, trainings, facilitation)
- Help avoid sudden loss of labor and decrease turnover
- Provide supportive assistance to your staff
- A portal to conflict management
Uses for VENTIT
Sometimes, it’s just good to vent. To talk with someone about a frustration or worry. Venting can also help to better understand and articulate a problem.
Internal “Temperature”/ Latent Issues
There’s a lot that goes on under the surface of a business. Maybe a supervisor had a bad morning and it’s creeping into the work space. Or an employee is struggling to understand work flow. Whatever the case may be, the seemingly trivial or small problems can linger and build upon each other. Like a shark just below the surface of the water; we may not see it, but we’ll sure feel it when it bites.
Even with an “open door” policy, many employees find it difficult to bring up complaints and requests, or ask for assistance. It is common that they do not know how to bring up such subjects in the first place. On top of that, the fear of reprisal for bringing up certain things is an dissuading factor. VENTIT provides employees (and others) a safe and confidential outlet for bringing up certain issues, clarifying them, and receiving advice and assistance.
We will track and categorize incoming contacts, and will notify you if we discover certain trends or patterns or recurrences that we feel are important to address with other methods. All contacts remain anonymous unless expressly authorized by the individual.
We will provide reports periodically or as requested. Reports will consist of number of phone calls, category-based list of issues brought up, level of frustration, etc.
Certain issues may require more in-depth methods of resolution, such as mediation or training. Each method is voluntary. If an issue falls outside our area of expertise (e.g. domestic abuse, substance abuse), then we can provide referrals to appropriate agencies.
When enrolled in VENTIT, clients receive discounts on standard services provided by OvalOptions. This includes issues affecting employees’ private lives (family, neighbor, etc.). Issues involving trademarks, service marks or logos receive a separate, not additional, 10% discount.
VENTIT data can be organized to develop and produce industry statistics if requested by an association or other group. Conditions apply.
For more information, please call 720-220-8683 ext. 7 or fill out the form below: