Six Factors That Can Make Matters Worse: Emotion

Posted by Jason Gladfelter, M.A. on June 27, 2013  /   Posted in Articles

Emotion is the known-unknown influence. We know emotions are always involved in conflict. Just which emotions, and how strong they are, is difficult to actually calculate.  This is where communication and trust can help. When emotions are involved, they can override the controls that gauge communication and trust. Open communication and strong trust help manage emotions and understand where they originate, as well as not letting them escalate the conflict further.

Emotions can be confusing.  Actions are different from emotions, but they can look the same. Venting, a valuable human technique, can be conflated with focused anger. Silence is sometimes seen as acceptance or indifference.  And so on.  The only way to understand which actions are emotional, and which emotions are present is to talk about them, which requires trust and communication.

Next up: Relationship

 

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