Six Factors That Can Make Matters Worse: Context

Posted by Jason Gladfelter, M.A. on June 27, 2013  /   Posted in Articles

Even when you can recognize and manage these influences effectively, there is still the issue of Context.  We are all connected to a complex world.  Situations are rarely, if ever, independent.  Influences on situations can be large, small, obvious or covert. A customer yelling at a waiter for dropping a drink may not realize that the waiter just burned his hand on the hot plate in back. Meanwhile, the waiter may not know that the customer just received bad news about their sick grandparent. The context plays a big role in their behaviors, and the reception of the other’s behavior.

Sometimes there is a wrong time and place to address a conflict and no amount of communication or trust can improve it. Timing is the least tangible influence on conflict, because it’s more of a feeling or intuition rather than an external signal, while place is a bit more straightforward.  A simple example would be a manager instructing an employee in front of customers. Probably not the best time or place to do that, but other situations are less obvious and more delicate.

Lastly: Anticipation

 

 

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